Privacy Policy

1. Introduction

The Bag Butler Ltd, ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, purchase our services, or interact with us.

2. The Data We Collect

We may collect and process the following types of personal information:

Identity Data: Name, username, or similar identifier.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Bank account and payment card details (processed securely via third-party providers).
Technical Data: IP address, login data, browser type, and usage patterns on our website.
Marketing Data: Your preferences in receiving marketing from us.

3. How We Collect Your Data

We use different methods to collect data from and about you, including:

Direct Interactions: Information you provide by filling in forms or communicating with us by post, phone, or email.
Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing actions.
Third Parties: We may receive data from analytics providers (like Google) or search information providers.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use it to:

Perform a contract: To register you as a customer and deliver services.
Legitimate Interests: To improve our website, services, and customer relationships.
Comply with legal obligations: Such as tax reporting or fraud prevention.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business "need to know."

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (usually 6 years for tax purposes).

7. Your Legal Rights

Under UK data protection laws, you have rights including:

The right to access your personal data.
The right to rectification (correcting your data).
The right to erasure ("the right to be forgotten").
The right to object to or restrict processing.
The right to data portability.

8. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at:

The Bag Butler Ltd.
Paul@thebag-butler.com
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk)